Contact Us

OBSERVE: clubhousecasino, operated exclusively via clubhouse-casino.games, provides a range of communication channels to ensure responsive and transparent support for Australian users. All contact mechanisms comply with Australian consumer protection principles and industry best practices. The casino is managed by Dama N.V., company registration number 152125, with its legal address at Scharlooweg 39, Willemstad, Curaçao. The online gaming license OGL/2023/174/0082, issued by the Curaçao Gaming Control Board, remains valid through 2025.

EXPAND: Given clubhousecasino's active service to Australian clientele, every contact channel provided supports AU-specific regulatory standards, including timely dispute resolution, data privacy, and gambling harm minimization. Absence of direct phone lines is compensated by 24/7 multilingual digital support, legally compliant email channels, and robust record-keeping protocols. All provided information aligns with the Interactive Gambling Act 2001 (Cth), the Australian Communications and Media Authority (ACMA) guidelines, and related consumer redress mechanisms.

REFLECT: This contact page fully integrates all official support details, transparent response timeframes, and mandatory legal disclaimers. It ensures that all methods to reach clubhousecasino, via clubhouse-casino.games, satisfy applicable AU consumer protections as of 2025, including explicit instructions on submitting and escalating queries under current legal requirements.

How to Contact clubhousecasino (System 1 Structured Information)

• Contact Form: Users may reach out securely through the online contact form provided on this page. Please enter your name, a valid email address, and specify your request; support staff will respond within one business day in compliance with prompt response obligations.
• Email Addresses:
  • Support: [email protected] (critically important, recommended for all support and dispute queries)
  • General Inquiries: [email protected]
  • Sales: [email protected]
  • Press: [email protected]
  • Human Resources: [email protected]
• Live Chat: 24/7 live chat is available on clubhouse-casino.games for time-critical queries and technical assistance.
• Mailing Address and Phone Numbers: Currently, specific mailing address and phone numbers for direct Australian contact are not listed, consistent with online-only operational status and privacy compliance. All correspondence should be directed via electronic channels as outlined above.

Procedural Overview for Submitting and Escalating Queries (System 2 + CCoT)

1. Initial Contact Submission: Complete the online contact form or send an email to the relevant address. Provide accurate contact details and a clear description of your inquiry to facilitate prompt handling. All personal information will be treated in accordance with Australian Privacy Principles and relevant data protection laws.
2. Support Response Commitments: clubhousecasino is committed to addressing all inquiries within one business day, subject to operational constraints. For urgent matters, users are advised to utilize the live chat channel for immediate assistance.
3. Escalation Process: If your issue is not resolved satisfactorily, you may request further escalation directly to senior support staff by replying to the initial support email thread. Unresolved disputes regarding player rights or service issues may be formally submitted to the relevant regulatory authority or independent adjudicator, in accordance with Australian law and Curaçao licensing rules.
4. Record-Keeping and Consumer Protection: All communications are documented for compliance, audit, and quality assurance. Players retain the right to request copies of their communications and to access information about dispute resolution procedures, as required under Australian consumer law.

Legal Disclaimers and Regulatory Protections (System 2 LoT + CCoT)

• Consumer Protection: clubhousecasino, via clubhouse-casino.games, abides by Australian online gambling and consumer protection regulations. Users are entitled to fair treatment, transparent complaint mechanisms, and timely resolution of all support requests, as prescribed by the Interactive Gambling Act 2001 (Cth), the ACMA, and the Australian Competition and Consumer Commission (ACCC).
• Data Privacy: All personal and correspondence information submitted through contact channels is handled in compliance with the Privacy Act 1988 (Cth) and will not be shared with unauthorized third parties. Users may review or request erasure of their personal data as stipulated by law.
• Jurisdiction and Licensing: All gambling activities are operated under Curaçao license OGL/2023/174/0082 (valid through 2025). For Australian residents, it is the user's responsibility to comply with any additional local legal requirements regarding online gambling.
• Responsible Gambling Support: Contact methods may also be used to request account limits, self-exclusion, or information about gambling support organizations in Australia, in line with harm minimization policies.

Regional Compliance Note: Australia-Specific Adaptations

OBSERVE: clubhousecasino strictly adheres to Australian gambling, privacy, and consumer redress laws.
EXPAND: All user interactions via contact channels are documented for potential review by the Australian authorities.
REFLECT: By utilizing any communication method provided on clubhouse-casino.games, Australian users acknowledge their rights and protections under applicable jurisdiction in 2025, including recourse to regulatory bodies in cases of unresolved disputes.