burger icon
Clubhouse Сasino Casino
Log In

Responsible Gaming

Responsible gaming is fundamental to the entertainment experience at clubhousecasino, operated exclusively at clubhouse-casino.games. It is essential that all players approach gambling as a form of leisure and not as a way to generate income or address personal or financial difficulties. clubhousecasino is committed to providing clear information, transparent controls, and a supportive environment to assist players in making informed decisions. Our trained support team stands ready to offer guidance to anyone who seeks help, ensuring a safe and responsible gaming experience for all.

Risk Awareness

OBSERVE: Gambling, while entertaining, can present risks if not approached responsibly. Some individuals may develop problematic behaviors leading to harmful consequences. The following information is designed to help players self-monitor and recognize early signs of potential gambling harm.

Signs of Problem Gambling (System 2 Analysis)

  • Frequent or increasing wagers: Betting amounts or frequency increases beyond your original intention.
  • Preoccupation with gambling: Persistent thoughts about gambling even when not on clubhouse-casino.games.
  • Chasing losses: Attempting to win back money by continued wagering, leading to greater losses.
  • Neglecting responsibilities: Gambling interferes with work, education, or family obligations.
  • Borrowing or selling assets to gamble: Using money not designated for entertainment, or seeking funds from others to continue playing.
  • Emotional distress: Experiencing guilt, anxiety, or depression related to gambling behavior.

Self-Assessment Test

Consider the following statements. Answering "yes" to several may indicate a need to review your gambling habits:

  • Do you find it difficult to stop gambling once you start?
  • Have you ever lied about your gambling activities to friends or family?
  • Do you gamble to escape from stress or personal problems?
  • Have you neglected work, study, or other responsibilities due to gambling?
  • Are you spending more time or money on clubhouse-casino.games than you intended?

REFLECT: If you recognize these signs, we strongly encourage you to seek assistance using the tools and resources provided below. Early intervention helps prevent negative consequences associated with problem gambling.

Limits & Tools

OBSERVE: Self-imposed controls are a core part of responsible gaming. clubhousecasino, accessible only at clubhouse-casino.games, provides integrated tools to help players manage their gaming habits in accordance with AU regulatory standards through deposit, session, and time-out limits.

Deposit Limits

  • Daily, Weekly, and Monthly Limits:
    • Log into your personal account on clubhouse-casino.games.
    • Navigate to the "Responsible Gaming" section within your profile settings.
    • Select "Set Deposit Limit," then choose the periodicity (daily, weekly, monthly).
    • Enter your preferred monetary limit. The system will not permit further deposits once the limit is reached within the set timeframe.
    • Modifying these limits is permitted, but a 24-hour cooling-off period may apply before lower limits take effect, to ensure thoughtful decision-making.

Session and Time Limits

  • Session Timers: Enable alerts in your account settings to inform you of elapsed playtime. You can set reminders at intervals (e.g., every 30 minutes or 1 hour) to monitor time spent.
  • Take a Break ("Time-Out"):
    • To temporarily suspend access, select "Take a Break" from the Responsible Gaming panel.
    • Choose a pause duration between 24 and 72 hours.
    • Once enabled, your account will not be accessible during the selected period for gaming purposes.

Legal Obligation: All limiting tools are provided in full compliance with AU standards and may be reviewed or updated as regulatory requirements evolve. Players are advised to review these controls regularly to maintain positive gaming habits.

Regional Compliance Note: Timeframes for limit implementation, including mandatory cooling-off periods, comply with AU legislation and Curaçao licensing obligations valid through 2025 (license OGL/2023/174/0082; Curaçao Gaming Control Board).

Self-Exclusion

OBSERVE: Self-exclusion provides an essential safeguard for those who require a longer break or permanent discontinuation from gambling activity on clubhouse-casino.games. This mechanism is mandated by law and supported by internal protocols.

Temporary and Permanent Self-Exclusion Procedure

  1. Access Self-Exclusion: Log in to your account at clubhouse-casino.games and select the "Self-Exclusion" option within the Responsible Gaming section of your personal profile.
  2. Select Exclusion Period: Choose a suitable period, ranging from six months (minimum) up to permanent (lifetime) exclusion. Temporary exclusions may be set for fixed durations as needed.
  3. Confirm Decision: Follow on-screen prompts to confirm your choice. You may be required to review and accept terms outlining the consequences of exclusion.
  4. Formal Support Contact: For assistance or to initiate exclusion by request, contact [email protected]. Include your registered details and desired exclusion period for verification and processing.

Legal Consequences

  • Account Access: Once self-exclusion is activated, you will be unable to log in for gaming, deposits, or withdrawals during the exclusion period.
  • Outstanding Balances: If funds remain in your account, contact [email protected] for refund arrangements. Refunds are subject to identity verification and compliance checks, and will be processed according to applicable AU laws and the Curaçao license conditions effective through 2025.
  • Irrevocability: Permanent self-exclusion decisions are final and cannot be reversed.

REFLECT: Self-exclusion is a robust mechanism established to fulfill regulatory obligations and player protection responsibilities. For more details, our support team is available for confidential advice.

Support Resources

OBSERVE: clubhousecasino, as operated exclusively at clubhouse-casino.games, ensures availability of professional support through internationally recognised organizations. These independent organizations offer free, confidential advice and assistance for individuals and families:

  • GAMCARE
  • Gamblers Anonymous (GA)
  • Gambling Help Online (Australia)
  • National Gambling Helpline (Europe/International)
    • Provides access to counseling, support services, and resources worldwide.
    • Phone: +44 808 8020 133

REFLECT: Players are encouraged to contact these organizations at any stage-whether for information, counselling, or emergency intervention. clubhouse-casino.games supports all voluntary engagement with these services.

Help for Family

OBSERVE: Gambling issues may impact not only individuals but also their family and friends. Support for families is critical for recovery and harm prevention.

Supporting Loved Ones

  • Open Conversation: Approach the person with compassion and concern, avoiding judgement or blame. Express observations calmly and listen to their perspective.
  • Encourage Professional Support: Suggest contacting independent organisations, such as Gambling Help Online (family resources), or Gam-Anon Australia (www.gamanon.org.au), which provide forums and support groups for families.
  • Promote Next Steps: Recommend seeking advice from a licensed psychotherapist or addiction specialist, and consider using official hotlines (1800 858 858 for Australia) for confidential conversation and action planning.
  • Self-Care: Remind family members to care for their own wellbeing, seek peer support, and not attempt to manage another's gambling problem alone.

REFLECT: clubhousecasino affirms the importance of family inclusion in addressing gambling harm and encourages the use of all available local and online resources for effective support.

Operator's Commitment

OBSERVE: clubhousecasino at clubhouse-casino.games is operated under the Curaçao Gaming Control Board license (OGL/2023/174/0082, valid through 2025), and compliance with AU standards is rigorously maintained. Key internal mechanisms are applied to uphold responsible gaming obligations.

Internal Risk Monitoring Procedures

  1. Player Behavior Analysis: Automated systems monitor account activity, including transaction patterns and session duration, for indicators of excessive or harmful play.
  2. Proactive Warnings: Where risk behaviors are detected (e.g., rapid deposit increases, marathon play sessions), players receive direct warning messages advising usage of self-help tools and resources.
  3. Initiating Contact: If persistent risk patterns occur, support staff may initiate confidential contact via registered email ([email protected]) to offer personalized advice, suggest limits, or recommend exclusion.
  • All engagement is strictly confidential and handled by trained professionals with a focus on player safety in accordance with AU regulation and Curaçao licensing requirements.

REFLECT: clubhousecasino's responsible gaming program adapts continuously to align with current best practices and compliance obligations, ensuring robust player protection at all times.

Updates

OBSERVE: clubhousecasino is fully committed to keeping players informed about all policy and regulatory changes relevant to responsible gaming.

  • Notification Methods:
    • Players will be notified of substantive changes to responsible gaming policies via email, or through clearly visible banners on clubhouse-casino.games.
    • All updates comply with AU and Curaçao regulatory requirements.
  • Date of Last Update: 31 January 2025.
    • Players are advised to review the responsible gaming page regularly for the latest guidance and requirements.

REFLECT: All players are responsible for reviewing updated policies and complying with the latest terms. Questions regarding updates may be directed to [email protected].

Contact & Feedback

OBSERVE: If you have any concerns, need assistance with self-control tools, or wish to provide feedback regarding responsible gaming, the dedicated clubhousecasino support team at clubhouse-casino.games can be contacted directly.

  • Email (Responsible Gaming Department): [email protected]
  • Online Feedback: Send requests or questions relating to responsible gaming tools or support by email. For confidential communications or requests for additional help, include your registered details for prompt assistance.
  • Postal Address (corporate headquarters): Scharlooweg 39, Willemstad, Curaçao (administrative correspondence only; not for support requests)

REFLECT: All queries will be handled in strict confidence, by trained staff authorised by Dama N.V., parent entity of clubhousecasino, for the exclusive operation of clubhouse-casino.games. For urgent help, we recommend contacting an independent helpline for immediate support.